Cancellations and Returns
Changed your mind? That’s your prerogative! We will be happy to accept any unused item back within 28 days, provided the item is in a resalable condition.
Please package your item securely and return to The Good Life Guide Returns Dept, 1 Pipers Court, Thatcham, Berkshire, RG19 4ER with your completed returns slip. We recommend you use a tracked or signed for postal service, as we cannot be responsible for items that are lost or damaged in transit.
You are entitled to cancel your order within 7 working days of receiving the goods and return for a full refund (UK only). We will refund the return postage cost up to an equivalent of a Second Class Signed For service within this period. Unfortunately, we are unable to refund the initial or return carriage for returns over the 7 working day period. Some items are not returnable for reasons of health and hygiene, as marked on the product.
If a fault occurs shortly after receipt of your product, it must be returned to us within 28 days of receipt to ensure a full refund. Customers returning goods to us outside of the initial 28 days will not be entitled to a refund. Instead, a repair or replacement will be offered. Please note that if on close inspection, we have reason to believe that the fault occurred due to wilful damage, misuse, neglect, repair or modification by the customer, we are not obliged to cover postage charges or offer a refund/replacement.
Any replacements or refunds will only be processed within 5 working days of the original item being received us. Please note that some items cannot be returned for reasons of health and hygiene. Such items will be clearly marked, this does not affect your statutory rights.
It is the responsibility of the customer to ensure that the goods are returned to us safely and securely. The customer is responsible for paying all returns costs. All products must be returned in their original packaging, along with full contents and an original proof of purchase. We urge customers to return goods using a tracked service, as we cannot be held liable for items lost/damaged in transit.
We take customer dissatisfaction extremely seriously and will process your return as quickly as possible.